The role of ICTs in the servitization and degradation of IT professional work

Recently IT work has been subjected to management approaches that apply production methods to service work. Specialized ICTs used by IT professionals have played an important role in this ‘service turn’, but this has not been adequately explored in the literature. Via a qualitative study of IT profe...

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Main Authors: Clive Trusson, Donald Hislop, Neil Doherty
Format: Default Article
Published: 2018
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Online Access:https://hdl.handle.net/2134/32654
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id rr-article-9498893
record_format Figshare
spelling rr-article-94988932018-06-19T00:00:00Z The role of ICTs in the servitization and degradation of IT professional work Clive Trusson (1402414) Donald Hislop (1256682) Neil Doherty (693576) Other commerce, management, tourism and services not elsewhere classified Professional work Autonomy Managerialism IT service management Deskilling Control Servitization Job quality IT workers Business and Management not elsewhere classified Recently IT work has been subjected to management approaches that apply production methods to service work. Specialized ICTs used by IT professionals have played an important role in this ‘service turn’, but this has not been adequately explored in the literature. Via a qualitative study of IT professionals situated across the servitized IT functions of five UK-based organizations, this article considers how these ICTs are inscribed with managerial logics that afford control benefits to managers while undermining professional autonomy and job quality. The article makes two main contributions to the literature. Firstly, it sheds light on how ICTs introduced into organizational IT functions support managerial control objectives and impact the job quality of IT professionals. Secondly, it suggests that ICTs may infect the logic of professionalism that takes pride in the quality of the work performance with a dominant managerial logic that places an emphasis on meeting management objectives. 2018-06-19T00:00:00Z Text Journal contribution 2134/32654 https://figshare.com/articles/journal_contribution/The_role_of_ICTs_in_the_servitization_and_degradation_of_IT_professional_work/9498893 CC BY-NC-ND 4.0
institution Loughborough University
collection Figshare
topic Other commerce, management, tourism and services not elsewhere classified
Professional work
Autonomy
Managerialism
IT service management
Deskilling
Control
Servitization
Job quality
IT workers
Business and Management not elsewhere classified
spellingShingle Other commerce, management, tourism and services not elsewhere classified
Professional work
Autonomy
Managerialism
IT service management
Deskilling
Control
Servitization
Job quality
IT workers
Business and Management not elsewhere classified
Clive Trusson
Donald Hislop
Neil Doherty
The role of ICTs in the servitization and degradation of IT professional work
description Recently IT work has been subjected to management approaches that apply production methods to service work. Specialized ICTs used by IT professionals have played an important role in this ‘service turn’, but this has not been adequately explored in the literature. Via a qualitative study of IT professionals situated across the servitized IT functions of five UK-based organizations, this article considers how these ICTs are inscribed with managerial logics that afford control benefits to managers while undermining professional autonomy and job quality. The article makes two main contributions to the literature. Firstly, it sheds light on how ICTs introduced into organizational IT functions support managerial control objectives and impact the job quality of IT professionals. Secondly, it suggests that ICTs may infect the logic of professionalism that takes pride in the quality of the work performance with a dominant managerial logic that places an emphasis on meeting management objectives.
format Default
Article
author Clive Trusson
Donald Hislop
Neil Doherty
author_facet Clive Trusson
Donald Hislop
Neil Doherty
author_sort Clive Trusson (1402414)
title The role of ICTs in the servitization and degradation of IT professional work
title_short The role of ICTs in the servitization and degradation of IT professional work
title_full The role of ICTs in the servitization and degradation of IT professional work
title_fullStr The role of ICTs in the servitization and degradation of IT professional work
title_full_unstemmed The role of ICTs in the servitization and degradation of IT professional work
title_sort role of icts in the servitization and degradation of it professional work
publishDate 2018
url https://hdl.handle.net/2134/32654
_version_ 1756506473114894336