Task allocation strategies and motivational processes in advanced services offshoring

Global service firms are increasingly moving advanced tasks to popular offshoring destinations such as India. Despite the significant influence of micro-level motivational mechanisms on the implementation and success of such offshoring strategies, empirical research in this area is still in its earl...

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Main Authors:	Angelika Zimmermann, M.N. Ravishankar
Format:	Default Conference proceeding
Published:	2014
Subjects:	Other commerce, management, tourism and services not elsewhere classified untagged Business and Management not elsewhere classified
Online Access:	https://hdl.handle.net/2134/15788
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id	rr-article-9497309
record_format	Figshare
spelling	rr-article-94973092014-01-01T00:00:00Z Task allocation strategies and motivational processes in advanced services offshoring Angelika Zimmermann (1256499) M.N. Ravishankar (7197404) Other commerce, management, tourism and services not elsewhere classified untagged Business and Management not elsewhere classified Global service firms are increasingly moving advanced tasks to popular offshoring destinations such as India. Despite the significant influence of micro-level motivational mechanisms on the implementation and success of such offshoring strategies, empirical research in this area is still in its early stages. In this paper, taking a grounded theory approach, we present qualitative data from a German electronics firm working with IT developers in a Bangalore subsidiary, and the UK division of a large global professional services firm which has offshored its tax reporting work to a captive unit in Bangalore. From a cross-case analysis of these two settings, we develop a grounded model of the complex interdependencies between offshoring strategies and offshore-onshore motivational processes. We identify three interlocking and self-reinforcing circles between (a) task allocation strategies, (b) motivational processes onshore, and (c) motivational processes offshore. These circles function to either inhibit or support the offshoring strategies. We highlight several theoretical and practical contributions with regard to micro-macro level interdependencies in offshoring strategies of global firms. 2014-01-01T00:00:00Z Text Conference contribution 2134/15788 https://figshare.com/articles/conference_contribution/Task_allocation_strategies_and_motivational_processes_in_advanced_services_offshoring/9497309 CC BY-NC-ND 4.0
institution	Loughborough University
collection	Figshare
topic	Other commerce, management, tourism and services not elsewhere classified untagged Business and Management not elsewhere classified
spellingShingle	Other commerce, management, tourism and services not elsewhere classified untagged Business and Management not elsewhere classified Angelika Zimmermann M.N. Ravishankar Task allocation strategies and motivational processes in advanced services offshoring
description	Global service firms are increasingly moving advanced tasks to popular offshoring destinations such as India. Despite the significant influence of micro-level motivational mechanisms on the implementation and success of such offshoring strategies, empirical research in this area is still in its early stages. In this paper, taking a grounded theory approach, we present qualitative data from a German electronics firm working with IT developers in a Bangalore subsidiary, and the UK division of a large global professional services firm which has offshored its tax reporting work to a captive unit in Bangalore. From a cross-case analysis of these two settings, we develop a grounded model of the complex interdependencies between offshoring strategies and offshore-onshore motivational processes. We identify three interlocking and self-reinforcing circles between (a) task allocation strategies, (b) motivational processes onshore, and (c) motivational processes offshore. These circles function to either inhibit or support the offshoring strategies. We highlight several theoretical and practical contributions with regard to micro-macro level interdependencies in offshoring strategies of global firms.
format	Default Conference proceeding
author	Angelika Zimmermann M.N. Ravishankar
author_facet	Angelika Zimmermann M.N. Ravishankar
author_sort	Angelika Zimmermann (1256499)
title	Task allocation strategies and motivational processes in advanced services offshoring
title_short	Task allocation strategies and motivational processes in advanced services offshoring
title_full	Task allocation strategies and motivational processes in advanced services offshoring
title_fullStr	Task allocation strategies and motivational processes in advanced services offshoring
title_full_unstemmed	Task allocation strategies and motivational processes in advanced services offshoring
title_sort	task allocation strategies and motivational processes in advanced services offshoring
publishDate	2014
url	https://hdl.handle.net/2134/15788
_version_	1797737888075481088

Task allocation strategies and motivational processes in advanced services offshoring

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