The status of continuous improvement in ICiPS members in 2015

This report was commissioned following discussions in 2014, between the authors of this report and staff members from ICiPS about the paucity of relevant research about the current status of continuous (CI) in the UK. The purpose of this report is therefore, to examine the status of CI in ICiPS memb...

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Main Authors:	Nicola Bateman, Rosamund Chester Buxton, Zoe J. Radnor
Format:	Default Report
Published:	2017
Subjects:	Other commerce, management, tourism and services not elsewhere classified untagged Business and Management not elsewhere classified
Online Access:	https://hdl.handle.net/2134/26396
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id	rr-article-9494588
record_format	Figshare
spelling	rr-article-94945882017-01-01T00:00:00Z The status of continuous improvement in ICiPS members in 2015 Nicola Bateman (1255224) Rosamund Chester Buxton (7196129) Zoe J. Radnor (7196132) Other commerce, management, tourism and services not elsewhere classified untagged Business and Management not elsewhere classified This report was commissioned following discussions in 2014, between the authors of this report and staff members from ICiPS about the paucity of relevant research about the current status of continuous (CI) in the UK. The purpose of this report is therefore, to examine the status of CI in ICiPS members in 2015, with a view to helping ICiPS serve the needs of its members, and also to provide an agenda for research organisations such as the Centre for Service Management (CSM) at Loughborough University. This report covers seven case studies and draws out common themes. In this report, CI is understood to mean: ‘where all members of the organisation work together on an ongoing basis improving processes and reducing errors to improve overall performance for the customer’ (Fryer, Antony, and Douglas, 2007, p. 498). This report is required, because although CI has been on the agenda for many years for Public Services Organisations there has not been a review as to how this has progressed recently. 2017-01-01T00:00:00Z Text Report 2134/26396 https://figshare.com/articles/report/The_status_of_continuous_improvement_in_ICiPS_members_in_2015/9494588 CC BY-NC-ND 4.0
institution	Loughborough University
collection	Figshare
topic	Other commerce, management, tourism and services not elsewhere classified untagged Business and Management not elsewhere classified
spellingShingle	Other commerce, management, tourism and services not elsewhere classified untagged Business and Management not elsewhere classified Nicola Bateman Rosamund Chester Buxton Zoe J. Radnor The status of continuous improvement in ICiPS members in 2015
description	This report was commissioned following discussions in 2014, between the authors of this report and staff members from ICiPS about the paucity of relevant research about the current status of continuous (CI) in the UK. The purpose of this report is therefore, to examine the status of CI in ICiPS members in 2015, with a view to helping ICiPS serve the needs of its members, and also to provide an agenda for research organisations such as the Centre for Service Management (CSM) at Loughborough University. This report covers seven case studies and draws out common themes. In this report, CI is understood to mean: ‘where all members of the organisation work together on an ongoing basis improving processes and reducing errors to improve overall performance for the customer’ (Fryer, Antony, and Douglas, 2007, p. 498). This report is required, because although CI has been on the agenda for many years for Public Services Organisations there has not been a review as to how this has progressed recently.
format	Default Report
author	Nicola Bateman Rosamund Chester Buxton Zoe J. Radnor
author_facet	Nicola Bateman Rosamund Chester Buxton Zoe J. Radnor
author_sort	Nicola Bateman (1255224)
title	The status of continuous improvement in ICiPS members in 2015
title_short	The status of continuous improvement in ICiPS members in 2015
title_full	The status of continuous improvement in ICiPS members in 2015
title_fullStr	The status of continuous improvement in ICiPS members in 2015
title_full_unstemmed	The status of continuous improvement in ICiPS members in 2015
title_sort	status of continuous improvement in icips members in 2015
publishDate	2017
url	https://hdl.handle.net/2134/26396
_version_	1797464641838776320

The status of continuous improvement in ICiPS members in 2015

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