Assessing the value of an E-mail knowledge extraction system

This paper reviews an approach to locating knowledge holders within organizations through the use of a well-established communication medium, E-mail. The approach has been used to develop the E-mail knowledge extraction (EKE) tool. EKE was then evaluated at an academic institution in the United King...

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Main Authors:	Sara Tedmori, Thomas Jackson
Format:	Default Article
Published:	2009
Subjects:	Other information and computing sciences not elsewhere classified untagged Information and Computing Sciences not elsewhere classified
Online Access:	https://hdl.handle.net/2134/5305
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id	rr-article-9416639
record_format	Figshare
spelling	rr-article-94166392009-01-01T00:00:00Z Assessing the value of an E-mail knowledge extraction system Sara Tedmori (7168436) Thomas Jackson (767263) Other information and computing sciences not elsewhere classified untagged Information and Computing Sciences not elsewhere classified This paper reviews an approach to locating knowledge holders within organizations through the use of a well-established communication medium, E-mail. The approach has been used to develop the E-mail knowledge extraction (EKE) tool. EKE was then evaluated at an academic institution in the United Kingdom. This study represents the first effort to validate the viability of the E-mail medium as a source of knowledge profiling data, to be used for finding employees who possess the required knowledge. It also looks at the socio–ethical challenges associated with EKE’s adoption. The overall evaluation of EKE found it to be useful, interesting, easy and intuitive to use and of potential benefit to employees within organizations. 2009-01-01T00:00:00Z Text Journal contribution 2134/5305 https://figshare.com/articles/journal_contribution/Assessing_the_value_of_an_E-mail_knowledge_extraction_system/9416639 CC BY-NC-ND 4.0
institution	Loughborough University
collection	Figshare
topic	Other information and computing sciences not elsewhere classified untagged Information and Computing Sciences not elsewhere classified
spellingShingle	Other information and computing sciences not elsewhere classified untagged Information and Computing Sciences not elsewhere classified Sara Tedmori Thomas Jackson Assessing the value of an E-mail knowledge extraction system
description	This paper reviews an approach to locating knowledge holders within organizations through the use of a well-established communication medium, E-mail. The approach has been used to develop the E-mail knowledge extraction (EKE) tool. EKE was then evaluated at an academic institution in the United Kingdom. This study represents the first effort to validate the viability of the E-mail medium as a source of knowledge profiling data, to be used for finding employees who possess the required knowledge. It also looks at the socio–ethical challenges associated with EKE’s adoption. The overall evaluation of EKE found it to be useful, interesting, easy and intuitive to use and of potential benefit to employees within organizations.
format	Default Article
author	Sara Tedmori Thomas Jackson
author_facet	Sara Tedmori Thomas Jackson
author_sort	Sara Tedmori (7168436)
title	Assessing the value of an E-mail knowledge extraction system
title_short	Assessing the value of an E-mail knowledge extraction system
title_full	Assessing the value of an E-mail knowledge extraction system
title_fullStr	Assessing the value of an E-mail knowledge extraction system
title_full_unstemmed	Assessing the value of an E-mail knowledge extraction system
title_sort	assessing the value of an e-mail knowledge extraction system
publishDate	2009
url	https://hdl.handle.net/2134/5305
_version_	1797470272548241408

Assessing the value of an E-mail knowledge extraction system

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