The strategic impacts of intelligent automation for knowledge and service work: An interdisciplinary review

A significant recent technological development concerns the automation of knowledge and service work as a result of advances in Artificial Intelligence (AI) and its sub-fields. We use the term Intelligent Automation to describe this phenomenon. This development presents organisations with a new stra...

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Bibliographic Details
Main Authors: Crispin Coombs, Donald Hislop, Stanimira Taneva, Sarah Barnard
Format: Default Article
Published: 2020
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Online Access:https://hdl.handle.net/2134/11798589.v1
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