Oakland, J. S., Oakland, R. J., & Turner, M. A. (2020). Total quality management and operational excellence text with cases / by John S. Oakland, Robert J. Oakland and Michael A. Turner: Text with cases (5th ed.). Taylor & Francis Group.
Chicago Edition CitationOakland, John S., Robert J. Oakland, and Michael A. Turner. Total Quality Management and Operational Excellence Text with Cases / by John S. Oakland, Robert J. Oakland and Michael A. Turner: Text with Cases. 5th ed. Milton: Taylor & Francis Group, 2020.
MLA Edition CitationOakland, John S., et al. Total Quality Management and Operational Excellence Text with Cases / by John S. Oakland, Robert J. Oakland and Michael A. Turner: Text with Cases. 5th ed. Taylor & Francis Group, 2020.
Warning: These citations may not always be 100% accurate.