APA Edition Citation

Oakland, J. S., Oakland, R. J., & Turner, M. A. (2021). Total quality management and operational excellence : text with cases / John S. Oakland, Robert J. Oakland and Michael A. Turner: Text with cases (Fifth edition.). Routledge, Taylor & Francis Group.

Chicago Edition Citation

Oakland, John S., Robert James Oakland, and Michael A. Turner. Total Quality Management and Operational Excellence : Text with Cases / John S. Oakland, Robert J. Oakland and Michael A. Turner: Text with Cases. Fifth edition. London: Routledge, Taylor & Francis Group, 2021.

MLA Edition Citation

Oakland, John S., et al. Total Quality Management and Operational Excellence : Text with Cases / John S. Oakland, Robert J. Oakland and Michael A. Turner: Text with Cases. Fifth edition. Routledge, Taylor & Francis Group, 2021.