Delivering excellent service quality in aviation : a practical guide for internal and external service providers / Mario Kossmann. a practical guide for internal and external service providers /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Aldershot :
Ashgate,
2006.
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| Subjects: | |
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Pilkington Library - Pilkington Main Collection
| Shelfmark: |
387.7068/KOS |
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| Copy [0403448220] | Available |