Call centres and human resource management : a cross-national perspective / edited by Stephen Deery and Nicholas Kinnie. a cross-national perspective /
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Other Authors: | , |
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Format: | Book |
Language: | English |
Published: |
Basingstoke :
Palgrave Macmillan,
2004.
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Item Description: | "The material is drawn principally from a conference held at King's College London in November 2001" - intro |
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Physical Description: | xi, 295 p. : ill. ; 23 cm. |
ISBN: | 1403913048 |