Value stream management for the lean office : eight steps to planning, mapping, and sustaining lean improvements in administrative areas / Don Tapping and Tom Shuker. eight steps to planning, mapping, and sustaining lean improvements in administrative areas /
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| Format: | Book |
| Language: | English |
| Published: |
New York :
Productivity Press,
2003.
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| Physical Description: | iii, 171 p. : ill. ; 28 cm + 1 CD-ROM |
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| ISBN: | 1563272466 |