APA Edition Citation

Jackson, M. A., & Twaddle, G. (1997). Business process implementation : building workflow systems / Michael Jackson and Graham Twaddle: Building workflow systems. Addison-Wesley.

Chicago Edition Citation

Jackson, M. A., and Graham Twaddle. Business Process Implementation : Building Workflow Systems / Michael Jackson and Graham Twaddle: Building Workflow Systems. Harlow, England: Addison-Wesley, 1997.

MLA Edition Citation

Jackson, M. A., and Graham Twaddle. Business Process Implementation : Building Workflow Systems / Michael Jackson and Graham Twaddle: Building Workflow Systems. Addison-Wesley, 1997.