| LEADER | 00736cam a2200217 4500 | ||
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| 001 | 001070615 | ||
| 005 | 20180201122319.0 | ||
| 008 | 890912s1990 xxu a 0011 eng l | ||
| 020 | |a 0471516163 | ||
| 035 | |a 89027570 |d £24.95 | ||
| 040 | |a DLC |c DLC |d DLC | ||
| 050 | |a HF5415.5 | ||
| 082 | 0 | 4 | |a 658.8 12 |2 20 |
| 089 | |a 658.812 | ||
| 100 | 1 | |a Carr, Clay, |d 1934- | |
| 245 | 1 | 0 | |a Front-line customer service : |b 15 keys to customer satisfaction / |c Clay Carr. |
| 260 | |a New York : |b Wiley, |c 1990. | ||
| 300 | |a viii, 280 p. ; |c 25 cm. | ||
| 650 | 0 | 0 | |a Customer relations |
| 952 | |0 0 |1 0 |4 0 |6 658_812000000000000_CAR |7 0 |9 675396 |a PILKINGTON |b PILKINGTON |c MAIN |d 2004-01-29 |l 17 |o 658.812/CAR |p 0402888200 |r 2015-03-30 |w 2018-02-01 |y LONG | ||
| 999 | |c 414990 |d 414990 | ||