APA Edition Citation

Carr, C. (1990). Front-line customer service : 15 keys to customer satisfaction / Clay Carr: 15 keys to customer satisfaction. Wiley.

Chicago Edition Citation

Carr, Clay. Front-line Customer Service : 15 Keys to Customer Satisfaction / Clay Carr: 15 Keys to Customer Satisfaction. New York: Wiley, 1990.

MLA Edition Citation

Carr, Clay. Front-line Customer Service : 15 Keys to Customer Satisfaction / Clay Carr: 15 Keys to Customer Satisfaction. Wiley, 1990.

Warning: These citations may not always be 100% accurate.