Customer relationship management : perspectives from the marketplace / Simon Knox ... [et al.]. perspectives from the marketplace /
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| Format: | Book |
| Language: | English |
| Published: |
Oxford :
Butterworth-Heinemann,
2003.
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| Subjects: | |
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| Physical Description: | xvi, 302 p. : ill. (hbk) ; 25 cm. |
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| Bibliography: | Includes bibliographies and index |
| ISBN: | 0750656778 |