TY - BOOK TI - Customer-centered products : creating successful products through smart requirements management / Ivy F. Hooks and Kristin A. Farry. AU - Hooks, Ivy F. A2 - Farry, Kristin A. CY - New York : London PB - AMACOM ; McGraw-Hill PY - 2000 LA - English SN - 0814405681 ER -