APA Edition Citation

Crosby, P. B. (1995). Quality without tears : the art of hassle-free management: The art of hassle-free management (New ed.). McGraw-Hill.

Chicago Edition Citation

Crosby, Philip B. Quality Without Tears : The Art of Hassle-free Management: The Art of Hassle-free Management. New ed. Maidenhead: McGraw-Hill, 1995.

MLA Edition Citation

Crosby, Philip B. Quality Without Tears : The Art of Hassle-free Management: The Art of Hassle-free Management. New ed. McGraw-Hill, 1995.