Managing service quality / edited by Paul Kunst and Jos Lemmink Vol.2.
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| Other Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
London :
Paul Chapman,
1996
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| Series: | Quality management in services
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| Subjects: | |
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Pilkington Library - Pilkington Main Collection
| Shelfmark: |
658.812/MAN |
|---|---|
| Copy [0403072050] | Available |
| Copy [0401410056] | Available |