Normann, R. (1984). Service management : strategy and leadership in service businesses / Richard Normann: Strategy and leadership in service businesses. Wiley.
Chicago Edition CitationNormann, Richard. Service Management : Strategy and Leadership in Service Businesses / Richard Normann: Strategy and Leadership in Service Businesses. Chichester: Wiley, 1984.
MLA Edition CitationNormann, Richard. Service Management : Strategy and Leadership in Service Businesses / Richard Normann: Strategy and Leadership in Service Businesses. Wiley, 1984.
Warning: These citations may not always be 100% accurate.