The service advantage : how to identify and fulfill customer needs / Karl Albrecht, Lawrence J. Bradford.

The service advantage : how to identify and fulfill customer needs / Karl Albrecht, Lawrence J. Bradford. how to identify and fulfill customer needs /

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Bibliographic Details
Main Author: Albrecht, Karl
Other Authors: Bradford, Lawrence J.
Format: Book
Language:English
Published: Homewood, Ill. : Dow Jones-Irwin, 1990
Subjects:
Customer service
Consumers > Research
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Pilkington Library - Pilkington Main Collection

Shelfmark: 658.834/ALB
Copy [0400540851] Available

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