Assessment of the care process with orthotics, prosthetics and special materials

to assess potential failures in the care process with orthotics, prosthetics and special materials in a high-complexity hospital. an intervention study conducted from March to October 2013. This process was assessed with the Failure Mode and Effects Analysis (FMEA) service tool. The data were analys...

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Bibliographic Details
Published in:Revista Brasileira de Enfermagem 2018-05, Vol.71 (3), p.1099-1105
Main Authors: Moraes, Clayton Dos Santos, Rabin, Eliane Goldberg, Viégas, Karin
Format: Article
Language:por ; eng
Subjects:
Analysis and Performance of Tasks
Assessment of Processes
Brazil
Failure
Hospitals
Humans
Internet
Management of Materials in Hospitals
Medical Errors - prevention & control
National Health Programs - organization & administration
NURSING
Nursing Care - standards
Orthotic Devices - standards
Patient safety
Prostheses
Prostheses and Implants - standards
Quality
Quality Assurance in Health Care
Quality Control
Risk Assessment - methods
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Summary:to assess potential failures in the care process with orthotics, prosthetics and special materials in a high-complexity hospital. an intervention study conducted from March to October 2013. This process was assessed with the Failure Mode and Effects Analysis (FMEA) service tool. The data were analysed according to the risk and the corrective measures were defined. no failure was classified as high risk and the corrective measures indicated as low and moderate risk had the following improvement initiatives suggested: standardize the material records in the information system; create a specific form to require materials; hire specialized technical personnel and create a continuous education program. all the suggested initiatives were implemented and helped to reduce the assistance risks for patients due to failures in this process. The actions increase safety levels and provide higher quality of service.
ISSN:0034-7167
1984-0446
1984-0446
DOI:10.1590/0034-7167-2017-0031