IDENTIFYING INFORMATION QUALITY DIMENSIONS THAT AFFECT CUSTOMERS SATISFACTION OF E-BANKING SERVICES

IDENTIFYING INFORMATION QUALITY DIMENSIONS THAT AFFECT CUSTOMERS SATISFACTION OF E-BANKING SERVICES

Information quality has been evidenced to be significantly related with the use of the system in prior empirical study particularly in the e-commerce systems. However, contended that while the importance of information quality is indisputable, it is a subject that is under-explored. Therefore, this...

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Bibliographic Details
Published in:Journal of Theoretical and Applied Information Technology 2015-12, Vol.82 (1), p.122-122
Main Author: Ayyash, Mohannad Moufeed
Format: Article
Language:eng
Subjects:
Customer satisfaction
Electronic commerce
Information systems
Information technology
Internet
Online banking
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Summary:Information quality has been evidenced to be significantly related with the use of the system in prior empirical study particularly in the e-commerce systems. However, contended that while the importance of information quality is indisputable, it is a subject that is under-explored. Therefore, this study is an attempt to determine the dimensions of information quality that influences customer satisfaction of services provided by e-banking, and to propose an information quality model for customer satisfaction. This study proposed a model on the basis of the information system success model and based on such model, the researcher highlighted general information quality dimensions that influence customer satisfaction of services provided by e-banking.
ISSN:1817-3195
1817-3195