Real lives, real jobs: Sustaining consumer perspective work in the mental health sector

Australian mental health policies and service standards expect that people with expertise by experience of mental health issues are actively involved at all levels of service planning, delivery, and evaluation. This consumer-led participatory research investigated the workforce issues facing consume...

Full description

Saved in:
Bibliographic Details
Published in:Advances in mental health 2013-06, Vol.11 (3), p.313-325
Main Authors: Bennetts, Wanda, Pinches, Allan, Paluch, Tamar, Fossey, Ellie
Format: Article
Language:English
Subjects:
Company business management
consumer workforce
Consumers
employment
Influence
Labour force
Leadership
Management
Medical research
Mental health
Mental health care
Mental health policy
Mental health services
participatory research
Psychiatric services
Reference groups
Scholarships & fellowships
Social aspects
Surveys
Workers
Workforce
Working conditions
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
cited_by cdi_FETCH-LOGICAL-c514t-e6c40c837e5ee1cabe83550ce3fdfe502335d82a29fd092546bf42fb1784c663
cites cdi_FETCH-LOGICAL-c514t-e6c40c837e5ee1cabe83550ce3fdfe502335d82a29fd092546bf42fb1784c663
container_end_page 325
container_issue 3
container_start_page 313
container_title Advances in mental health
container_volume 11
creator Bennetts, Wanda
Pinches, Allan
Paluch, Tamar
Fossey, Ellie
description Australian mental health policies and service standards expect that people with expertise by experience of mental health issues are actively involved at all levels of service planning, delivery, and evaluation. This consumer-led participatory research investigated the workforce issues facing consumer workers who undertake consumer perspective work in Victoria's mental health services. A reference group with diverse experience of consumer perspective work and research in mental health services guided its design and implementation. Twenty-four consumer workers participated in focus groups or indepth interviews, and the data were analysed thematically and collaboratively in the reference group. Findings include: that consumer perspective work was viewed as enriching, challenging, and enables individuals to contribute their expertise by experience to a broader movement and cause, but educational and peer supervision options were limited and underdeveloped. Participants described working conditions that inadequately acknowledge the reality of a working life or the job demands. They also reported wide-ranging attitudinal, resource and infrastructure barriers that highlight inequalities experienced by the consumer workforce within mental health services. Leadership within the consumer workforce and the mental health sector were each seen as critical to addressing these issues. Consumer perspective work is employment, and therefore improvements in working conditions and career development opportunities are critical to achieving a sustainable consumer perspective workforce.
doi_str_mv 10.5172/jamh.2013.11.3.313
format article
fullrecord <record><control><sourceid>gale_proqu</sourceid><recordid>TN_cdi_proquest_miscellaneous_1440670490</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><galeid>A348873822</galeid><informt_id>10.3316/informit.740681796033923</informt_id><sourcerecordid>A348873822</sourcerecordid><originalsourceid>FETCH-LOGICAL-c514t-e6c40c837e5ee1cabe83550ce3fdfe502335d82a29fd092546bf42fb1784c663</originalsourceid><addsrcrecordid>eNqFkV-L1TAQxYsouKz7BXwq-OKDrUmmaVrBh-XiP1hY0AV9C2k6vW1tm2uSqvvtnd4KgiDmJYH5zcmZOUnylLNcciVejmbuc8E45JznkAOHB8kFr0BlRc3kw_O7yhRI9Ti5CmFkdKhSg7xIPn9EM6XT8B3Di9Rv79E14VX6aQ3RDMuwHFPrlrDO6NMT-nBCGwlOfzj_NR2WNPaYzrhEauypO_ZpIML5J8mjzkwBr37fl8nd2zd3h_fZze27D4frm8xKXsQMS1swS1ZRInJrGqxASmYRurZDyQSAbCthRN21rBayKJuuEF3DVVXYsoTL5Pkue_Lu24oh6nkIFqfJLOjWoLmUVV0LUOL_aFGwUm2LIfTZX-joVr_QHETVopaKQ01UtlNHM6EeFtpTxJ_RumnCI2oa83Crr6GoKgWV2AyInbfeheCx0yc_zMbfa870FqTegtRbkJpzDZqCpKYve5Ofh6jP2hQAJTKaGHRA421Pf3fuXHf-qFs3aNOETRSAl3-KiuaruKpLBkArIenXu_ROGIp0anU095PznTeLHQJZ-Le1X9kbw7Y</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>1492957139</pqid></control><display><type>article</type><title>Real lives, real jobs: Sustaining consumer perspective work in the mental health sector</title><source>Criminology Collection</source><source>Applied Social Sciences Index &amp; Abstracts (ASSIA)</source><source>International Bibliography of the Social Sciences (IBSS)</source><source>Social Science Premium Collection</source><source>Sociology Collection</source><source>Taylor and Francis Social Sciences and Humanities Collection</source><creator>Bennetts, Wanda ; Pinches, Allan ; Paluch, Tamar ; Fossey, Ellie</creator><creatorcontrib>Bennetts, Wanda ; Pinches, Allan ; Paluch, Tamar ; Fossey, Ellie</creatorcontrib><description>Australian mental health policies and service standards expect that people with expertise by experience of mental health issues are actively involved at all levels of service planning, delivery, and evaluation. This consumer-led participatory research investigated the workforce issues facing consumer workers who undertake consumer perspective work in Victoria's mental health services. A reference group with diverse experience of consumer perspective work and research in mental health services guided its design and implementation. Twenty-four consumer workers participated in focus groups or indepth interviews, and the data were analysed thematically and collaboratively in the reference group. Findings include: that consumer perspective work was viewed as enriching, challenging, and enables individuals to contribute their expertise by experience to a broader movement and cause, but educational and peer supervision options were limited and underdeveloped. Participants described working conditions that inadequately acknowledge the reality of a working life or the job demands. They also reported wide-ranging attitudinal, resource and infrastructure barriers that highlight inequalities experienced by the consumer workforce within mental health services. Leadership within the consumer workforce and the mental health sector were each seen as critical to addressing these issues. Consumer perspective work is employment, and therefore improvements in working conditions and career development opportunities are critical to achieving a sustainable consumer perspective workforce.</description><identifier>ISSN: 1838-7357</identifier><identifier>ISSN: 1837-4905</identifier><identifier>EISSN: 1837-4905</identifier><identifier>DOI: 10.5172/jamh.2013.11.3.313</identifier><language>eng</language><publisher>Maleny: Routledge</publisher><subject>Company business management ; consumer workforce ; Consumers ; employment ; Influence ; Labour force ; Leadership ; Management ; Medical research ; Mental health ; Mental health care ; Mental health policy ; Mental health services ; participatory research ; Psychiatric services ; Reference groups ; Scholarships &amp; fellowships ; Social aspects ; Surveys ; Workers ; Workforce ; Working conditions</subject><ispartof>Advances in mental health, 2013-06, Vol.11 (3), p.313-325</ispartof><rights>2013 eContent Management Pty Ltd 2013</rights><rights>COPYRIGHT 2013 eContent Management Pty Ltd.</rights><rights>Copyright eContent Management Jun 2013</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c514t-e6c40c837e5ee1cabe83550ce3fdfe502335d82a29fd092546bf42fb1784c663</citedby><cites>FETCH-LOGICAL-c514t-e6c40c837e5ee1cabe83550ce3fdfe502335d82a29fd092546bf42fb1784c663</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktopdf>$$Uhttps://www.proquest.com/docview/1492957139/fulltextPDF?pq-origsite=primo$$EPDF$$P50$$Gproquest$$H</linktopdf><linktohtml>$$Uhttps://www.proquest.com/docview/1492957139?pq-origsite=primo$$EHTML$$P50$$Gproquest$$H</linktohtml><link.rule.ids>315,786,790,12873,12874,21404,21422,21423,27957,27958,31034,31035,33258,33646,33647,33804,33805,34565,34566,43768,43849,44150,74578,74667,74996</link.rule.ids></links><search><creatorcontrib>Bennetts, Wanda</creatorcontrib><creatorcontrib>Pinches, Allan</creatorcontrib><creatorcontrib>Paluch, Tamar</creatorcontrib><creatorcontrib>Fossey, Ellie</creatorcontrib><title>Real lives, real jobs: Sustaining consumer perspective work in the mental health sector</title><title>Advances in mental health</title><addtitle>Advances in Mental Health</addtitle><description>Australian mental health policies and service standards expect that people with expertise by experience of mental health issues are actively involved at all levels of service planning, delivery, and evaluation. This consumer-led participatory research investigated the workforce issues facing consumer workers who undertake consumer perspective work in Victoria's mental health services. A reference group with diverse experience of consumer perspective work and research in mental health services guided its design and implementation. Twenty-four consumer workers participated in focus groups or indepth interviews, and the data were analysed thematically and collaboratively in the reference group. Findings include: that consumer perspective work was viewed as enriching, challenging, and enables individuals to contribute their expertise by experience to a broader movement and cause, but educational and peer supervision options were limited and underdeveloped. Participants described working conditions that inadequately acknowledge the reality of a working life or the job demands. They also reported wide-ranging attitudinal, resource and infrastructure barriers that highlight inequalities experienced by the consumer workforce within mental health services. Leadership within the consumer workforce and the mental health sector were each seen as critical to addressing these issues. Consumer perspective work is employment, and therefore improvements in working conditions and career development opportunities are critical to achieving a sustainable consumer perspective workforce.</description><subject>Company business management</subject><subject>consumer workforce</subject><subject>Consumers</subject><subject>employment</subject><subject>Influence</subject><subject>Labour force</subject><subject>Leadership</subject><subject>Management</subject><subject>Medical research</subject><subject>Mental health</subject><subject>Mental health care</subject><subject>Mental health policy</subject><subject>Mental health services</subject><subject>participatory research</subject><subject>Psychiatric services</subject><subject>Reference groups</subject><subject>Scholarships &amp; fellowships</subject><subject>Social aspects</subject><subject>Surveys</subject><subject>Workers</subject><subject>Workforce</subject><subject>Working conditions</subject><issn>1838-7357</issn><issn>1837-4905</issn><issn>1837-4905</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2013</creationdate><recordtype>article</recordtype><sourceid>7QJ</sourceid><sourceid>8BJ</sourceid><sourceid>ALSLI</sourceid><sourceid>BGRYB</sourceid><sourceid>HEHIP</sourceid><recordid>eNqFkV-L1TAQxYsouKz7BXwq-OKDrUmmaVrBh-XiP1hY0AV9C2k6vW1tm2uSqvvtnd4KgiDmJYH5zcmZOUnylLNcciVejmbuc8E45JznkAOHB8kFr0BlRc3kw_O7yhRI9Ti5CmFkdKhSg7xIPn9EM6XT8B3Di9Rv79E14VX6aQ3RDMuwHFPrlrDO6NMT-nBCGwlOfzj_NR2WNPaYzrhEauypO_ZpIML5J8mjzkwBr37fl8nd2zd3h_fZze27D4frm8xKXsQMS1swS1ZRInJrGqxASmYRurZDyQSAbCthRN21rBayKJuuEF3DVVXYsoTL5Pkue_Lu24oh6nkIFqfJLOjWoLmUVV0LUOL_aFGwUm2LIfTZX-joVr_QHETVopaKQ01UtlNHM6EeFtpTxJ_RumnCI2oa83Crr6GoKgWV2AyInbfeheCx0yc_zMbfa870FqTegtRbkJpzDZqCpKYve5Ofh6jP2hQAJTKaGHRA421Pf3fuXHf-qFs3aNOETRSAl3-KiuaruKpLBkArIenXu_ROGIp0anU095PznTeLHQJZ-Le1X9kbw7Y</recordid><startdate>20130601</startdate><enddate>20130601</enddate><creator>Bennetts, Wanda</creator><creator>Pinches, Allan</creator><creator>Paluch, Tamar</creator><creator>Fossey, Ellie</creator><general>Routledge</general><general>eContent Management Pty Ltd</general><general>Taylor &amp; Francis Ltd</general><scope>AAYXX</scope><scope>CITATION</scope><scope>0-V</scope><scope>3V.</scope><scope>7QJ</scope><scope>7XB</scope><scope>88G</scope><scope>8AM</scope><scope>8BJ</scope><scope>8FI</scope><scope>8FJ</scope><scope>8FK</scope><scope>ABUWG</scope><scope>AFKRA</scope><scope>ALSLI</scope><scope>AYAGU</scope><scope>AZQEC</scope><scope>BENPR</scope><scope>BGRYB</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>FQK</scope><scope>FYUFA</scope><scope>GHDGH</scope><scope>GNUQQ</scope><scope>HEHIP</scope><scope>JBE</scope><scope>K7.</scope><scope>M0O</scope><scope>M2M</scope><scope>M2S</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>PSYQQ</scope><scope>Q9U</scope><scope>ASE</scope><scope>FPQ</scope><scope>K6X</scope></search><sort><creationdate>20130601</creationdate><title>Real lives, real jobs: Sustaining consumer perspective work in the mental health sector</title><author>Bennetts, Wanda ; Pinches, Allan ; Paluch, Tamar ; Fossey, Ellie</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c514t-e6c40c837e5ee1cabe83550ce3fdfe502335d82a29fd092546bf42fb1784c663</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2013</creationdate><topic>Company business management</topic><topic>consumer workforce</topic><topic>Consumers</topic><topic>employment</topic><topic>Influence</topic><topic>Labour force</topic><topic>Leadership</topic><topic>Management</topic><topic>Medical research</topic><topic>Mental health</topic><topic>Mental health care</topic><topic>Mental health policy</topic><topic>Mental health services</topic><topic>participatory research</topic><topic>Psychiatric services</topic><topic>Reference groups</topic><topic>Scholarships &amp; fellowships</topic><topic>Social aspects</topic><topic>Surveys</topic><topic>Workers</topic><topic>Workforce</topic><topic>Working conditions</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Bennetts, Wanda</creatorcontrib><creatorcontrib>Pinches, Allan</creatorcontrib><creatorcontrib>Paluch, Tamar</creatorcontrib><creatorcontrib>Fossey, Ellie</creatorcontrib><collection>CrossRef</collection><collection>ProQuest Social Sciences Premium Collection</collection><collection>ProQuest Central (Corporate)</collection><collection>Applied Social Sciences Index &amp; Abstracts (ASSIA)</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>Psychology Database (Alumni)</collection><collection>Criminal Justice Database (Alumni Edition)</collection><collection>International Bibliography of the Social Sciences (IBSS)</collection><collection>Hospital Premium Collection</collection><collection>Hospital Premium Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ProQuest Central (Alumni)</collection><collection>ProQuest Central</collection><collection>Social Science Premium Collection</collection><collection>Australia &amp; New Zealand Database</collection><collection>ProQuest Central Essentials</collection><collection>ProQuest Central</collection><collection>Criminology Collection</collection><collection>ProQuest One Community College</collection><collection>ProQuest Central Korea</collection><collection>International Bibliography of the Social Sciences</collection><collection>Health Research Premium Collection</collection><collection>Health Research Premium Collection (Alumni)</collection><collection>ProQuest Central Student</collection><collection>Sociology Collection</collection><collection>International Bibliography of the Social Sciences</collection><collection>ProQuest Criminal Justice (Alumni)</collection><collection>Criminal Justice Database</collection><collection>Psychology Database (ProQuest)</collection><collection>Sociology Database</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>ProQuest One Psychology</collection><collection>ProQuest Central Basic</collection><collection>British Nursing Index</collection><collection>British Nursing Index (BNI) (1985 to Present)</collection><collection>British Nursing Index</collection><jtitle>Advances in mental health</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Bennetts, Wanda</au><au>Pinches, Allan</au><au>Paluch, Tamar</au><au>Fossey, Ellie</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Real lives, real jobs: Sustaining consumer perspective work in the mental health sector</atitle><jtitle>Advances in mental health</jtitle><addtitle>Advances in Mental Health</addtitle><date>2013-06-01</date><risdate>2013</risdate><volume>11</volume><issue>3</issue><spage>313</spage><epage>325</epage><pages>313-325</pages><issn>1838-7357</issn><issn>1837-4905</issn><eissn>1837-4905</eissn><notes>Advances in Mental Health, Vol. 11, No. 3, Jun 2013: 313-325</notes><notes>ADVMENHEA_c.jpg</notes><notes>ObjectType-Article-2</notes><notes>SourceType-Scholarly Journals-1</notes><notes>ObjectType-Feature-1</notes><notes>content type line 23</notes><notes>ObjectType-Article-1</notes><notes>ObjectType-Feature-2</notes><abstract>Australian mental health policies and service standards expect that people with expertise by experience of mental health issues are actively involved at all levels of service planning, delivery, and evaluation. This consumer-led participatory research investigated the workforce issues facing consumer workers who undertake consumer perspective work in Victoria's mental health services. A reference group with diverse experience of consumer perspective work and research in mental health services guided its design and implementation. Twenty-four consumer workers participated in focus groups or indepth interviews, and the data were analysed thematically and collaboratively in the reference group. Findings include: that consumer perspective work was viewed as enriching, challenging, and enables individuals to contribute their expertise by experience to a broader movement and cause, but educational and peer supervision options were limited and underdeveloped. Participants described working conditions that inadequately acknowledge the reality of a working life or the job demands. They also reported wide-ranging attitudinal, resource and infrastructure barriers that highlight inequalities experienced by the consumer workforce within mental health services. Leadership within the consumer workforce and the mental health sector were each seen as critical to addressing these issues. Consumer perspective work is employment, and therefore improvements in working conditions and career development opportunities are critical to achieving a sustainable consumer perspective workforce.</abstract><cop>Maleny</cop><pub>Routledge</pub><doi>10.5172/jamh.2013.11.3.313</doi><tpages>13</tpages></addata></record>
fulltext fulltext
identifier ISSN: 1838-7357
ispartof Advances in mental health, 2013-06, Vol.11 (3), p.313-325
issn 1838-7357
1837-4905
1837-4905
language eng
recordid cdi_proquest_miscellaneous_1440670490
source Criminology Collection; Applied Social Sciences Index & Abstracts (ASSIA); International Bibliography of the Social Sciences (IBSS); Social Science Premium Collection; Sociology Collection; Taylor and Francis Social Sciences and Humanities Collection
subjects Company business management
consumer workforce
Consumers
employment
Influence
Labour force
Leadership
Management
Medical research
Mental health
Mental health care
Mental health policy
Mental health services
participatory research
Psychiatric services
Reference groups
Scholarships & fellowships
Social aspects
Surveys
Workers
Workforce
Working conditions
title Real lives, real jobs: Sustaining consumer perspective work in the mental health sector
url http://sfxeu10.hosted.exlibrisgroup.com/loughborough?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2024-09-22T23%3A27%3A36IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-gale_proqu&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Real%20lives,%20real%20jobs:%20Sustaining%20consumer%20perspective%20work%20in%20the%20mental%20health%20sector&rft.jtitle=Advances%20in%20mental%20health&rft.au=Bennetts,%20Wanda&rft.date=2013-06-01&rft.volume=11&rft.issue=3&rft.spage=313&rft.epage=325&rft.pages=313-325&rft.issn=1838-7357&rft.eissn=1837-4905&rft_id=info:doi/10.5172/jamh.2013.11.3.313&rft_dat=%3Cgale_proqu%3EA348873822%3C/gale_proqu%3E%3Cgrp_id%3Ecdi_FETCH-LOGICAL-c514t-e6c40c837e5ee1cabe83550ce3fdfe502335d82a29fd092546bf42fb1784c663%3C/grp_id%3E%3Coa%3E%3C/oa%3E%3Curl%3E%3C/url%3E&rft_id=info:oai/&rft_pqid=1492957139&rft_id=info:pmid/&rft_galeid=A348873822&rft_informt_id=10.3316/informit.740681796033923&rfr_iscdi=true