Loading…
The effect of personal pronouns on users and the social role of conversational agents
There is a growing tendency for users to expect conversational agents (CAs) to recognise social cues and follow interpersonal communication principles to enhance their subjective evaluation. Therefore, this paper studies how personal pronouns should be used by CAs in response to users. We conducted...
Saved in:
Published in: | Behaviour & information technology 2022-12, Vol.41 (16), p.3470-3486 |
---|---|
Main Authors: | , , |
Format: | Article |
Language: | English |
Subjects: | |
Citations: | Items that this one cites Items that cite this one |
Online Access: | Get full text |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
cited_by | cdi_FETCH-LOGICAL-c268t-8f57a16b16c4e1a4d434aff2abd00118aed8a96c845ea40b0fa1a361b480e7303 |
---|---|
cites | cdi_FETCH-LOGICAL-c268t-8f57a16b16c4e1a4d434aff2abd00118aed8a96c845ea40b0fa1a361b480e7303 |
container_end_page | 3486 |
container_issue | 16 |
container_start_page | 3470 |
container_title | Behaviour & information technology |
container_volume | 41 |
creator | Qu, Jianhong Zhou, Ronggang Chen, Zhe |
description | There is a growing tendency for users to expect conversational agents (CAs) to recognise social cues and follow interpersonal communication principles to enhance their subjective evaluation. Therefore, this paper studies how personal pronouns should be used by CAs in response to users. We conducted a 3 (CAs' personal pronoun) × 3 (users' personal pronoun) × 2 (participants'gender) mixed design. this study used mixed methods based on an experimental design, including ratings, forced choices and interviews, for mutual confirmation. The findings indicate that first, users prefer that CAs use second-person pronouns. Second, there is also turn-taking and convergence tendency between users and CAs in personal pronoun use. Third, there are gender differences in personal pronoun preferences and relationship positions toward CAs. These results can inform personalised voice interaction and humanlike design and help build closer relationships between users and CAs in future human-computer interactions. |
doi_str_mv | 10.1080/0144929X.2021.1999500 |
format | article |
fullrecord | <record><control><sourceid>proquest_cross</sourceid><recordid>TN_cdi_crossref_primary_10_1080_0144929X_2021_1999500</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>2759438739</sourcerecordid><originalsourceid>FETCH-LOGICAL-c268t-8f57a16b16c4e1a4d434aff2abd00118aed8a96c845ea40b0fa1a361b480e7303</originalsourceid><addsrcrecordid>eNp9kE1LAzEQhoMoWKs_QVjwvHWyyW6Tm1L8goKXFryF2WyiW7ZJTXaV_nuztl49Dcw87_DyEHJNYUZBwC1QzmUh32YFFHRGpZQlwAmZUFYVOQOgp2QyMvkInZOLGDcAwCtRTMh69WEyY63RfeZttjMheoddtgve-cHFzLtsiGmboWuyPsHR6zYBwXdmTGjvvtIZ-_Y3h-_G9fGSnFnsork6zilZPz6sFs_58vXpZXG_zHVRiT4XtpwjrWpaaW4o8oYzjtYWWDepNRVoGoGy0oKXBjnUYJEiq2jNBZg5AzYlN4e_qe7nYGKvNn4IqUdUxbyUnIk5k4kqD5QOPsZgrNqFdothryio0aD6M6hGg-poMOXuDrnWWR-2-O1D16ge950PNqDTbVTs_xc_Xbl4fg</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2759438739</pqid></control><display><type>article</type><title>The effect of personal pronouns on users and the social role of conversational agents</title><source>Business Source Ultimate</source><source>Library & Information Science Abstracts (LISA)</source><source>Taylor and Francis Science and Technology Collection</source><creator>Qu, Jianhong ; Zhou, Ronggang ; Chen, Zhe</creator><creatorcontrib>Qu, Jianhong ; Zhou, Ronggang ; Chen, Zhe</creatorcontrib><description>There is a growing tendency for users to expect conversational agents (CAs) to recognise social cues and follow interpersonal communication principles to enhance their subjective evaluation. Therefore, this paper studies how personal pronouns should be used by CAs in response to users. We conducted a 3 (CAs' personal pronoun) × 3 (users' personal pronoun) × 2 (participants'gender) mixed design. this study used mixed methods based on an experimental design, including ratings, forced choices and interviews, for mutual confirmation. The findings indicate that first, users prefer that CAs use second-person pronouns. Second, there is also turn-taking and convergence tendency between users and CAs in personal pronoun use. Third, there are gender differences in personal pronoun preferences and relationship positions toward CAs. These results can inform personalised voice interaction and humanlike design and help build closer relationships between users and CAs in future human-computer interactions.</description><identifier>ISSN: 0144-929X</identifier><identifier>EISSN: 1362-3001</identifier><identifier>DOI: 10.1080/0144929X.2021.1999500</identifier><language>eng</language><publisher>London: Taylor & Francis</publisher><subject>Chatbots ; conversational agent ; Design of experiments ; Gender aspects ; Personal communication ; Personal pronoun ; social interaction ; social role ; Voice communication</subject><ispartof>Behaviour & information technology, 2022-12, Vol.41 (16), p.3470-3486</ispartof><rights>2021 Informa UK Limited, trading as Taylor & Francis Group 2021</rights><rights>2021 Informa UK Limited, trading as Taylor & Francis Group</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c268t-8f57a16b16c4e1a4d434aff2abd00118aed8a96c845ea40b0fa1a361b480e7303</citedby><cites>FETCH-LOGICAL-c268t-8f57a16b16c4e1a4d434aff2abd00118aed8a96c845ea40b0fa1a361b480e7303</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>315,786,790,27957,27958,34170</link.rule.ids></links><search><creatorcontrib>Qu, Jianhong</creatorcontrib><creatorcontrib>Zhou, Ronggang</creatorcontrib><creatorcontrib>Chen, Zhe</creatorcontrib><title>The effect of personal pronouns on users and the social role of conversational agents</title><title>Behaviour & information technology</title><description>There is a growing tendency for users to expect conversational agents (CAs) to recognise social cues and follow interpersonal communication principles to enhance their subjective evaluation. Therefore, this paper studies how personal pronouns should be used by CAs in response to users. We conducted a 3 (CAs' personal pronoun) × 3 (users' personal pronoun) × 2 (participants'gender) mixed design. this study used mixed methods based on an experimental design, including ratings, forced choices and interviews, for mutual confirmation. The findings indicate that first, users prefer that CAs use second-person pronouns. Second, there is also turn-taking and convergence tendency between users and CAs in personal pronoun use. Third, there are gender differences in personal pronoun preferences and relationship positions toward CAs. These results can inform personalised voice interaction and humanlike design and help build closer relationships between users and CAs in future human-computer interactions.</description><subject>Chatbots</subject><subject>conversational agent</subject><subject>Design of experiments</subject><subject>Gender aspects</subject><subject>Personal communication</subject><subject>Personal pronoun</subject><subject>social interaction</subject><subject>social role</subject><subject>Voice communication</subject><issn>0144-929X</issn><issn>1362-3001</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2022</creationdate><recordtype>article</recordtype><sourceid>F2A</sourceid><recordid>eNp9kE1LAzEQhoMoWKs_QVjwvHWyyW6Tm1L8goKXFryF2WyiW7ZJTXaV_nuztl49Dcw87_DyEHJNYUZBwC1QzmUh32YFFHRGpZQlwAmZUFYVOQOgp2QyMvkInZOLGDcAwCtRTMh69WEyY63RfeZttjMheoddtgve-cHFzLtsiGmboWuyPsHR6zYBwXdmTGjvvtIZ-_Y3h-_G9fGSnFnsork6zilZPz6sFs_58vXpZXG_zHVRiT4XtpwjrWpaaW4o8oYzjtYWWDepNRVoGoGy0oKXBjnUYJEiq2jNBZg5AzYlN4e_qe7nYGKvNn4IqUdUxbyUnIk5k4kqD5QOPsZgrNqFdothryio0aD6M6hGg-poMOXuDrnWWR-2-O1D16ge950PNqDTbVTs_xc_Xbl4fg</recordid><startdate>20221210</startdate><enddate>20221210</enddate><creator>Qu, Jianhong</creator><creator>Zhou, Ronggang</creator><creator>Chen, Zhe</creator><general>Taylor & Francis</general><general>Taylor & Francis Ltd</general><scope>AAYXX</scope><scope>CITATION</scope><scope>7SC</scope><scope>8FD</scope><scope>E3H</scope><scope>F2A</scope><scope>JQ2</scope><scope>L7M</scope><scope>L~C</scope><scope>L~D</scope></search><sort><creationdate>20221210</creationdate><title>The effect of personal pronouns on users and the social role of conversational agents</title><author>Qu, Jianhong ; Zhou, Ronggang ; Chen, Zhe</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c268t-8f57a16b16c4e1a4d434aff2abd00118aed8a96c845ea40b0fa1a361b480e7303</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2022</creationdate><topic>Chatbots</topic><topic>conversational agent</topic><topic>Design of experiments</topic><topic>Gender aspects</topic><topic>Personal communication</topic><topic>Personal pronoun</topic><topic>social interaction</topic><topic>social role</topic><topic>Voice communication</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Qu, Jianhong</creatorcontrib><creatorcontrib>Zhou, Ronggang</creatorcontrib><creatorcontrib>Chen, Zhe</creatorcontrib><collection>CrossRef</collection><collection>Computer and Information Systems Abstracts</collection><collection>Technology Research Database</collection><collection>Library & Information Sciences Abstracts (LISA)</collection><collection>Library & Information Science Abstracts (LISA)</collection><collection>ProQuest Computer Science Collection</collection><collection>Advanced Technologies Database with Aerospace</collection><collection>Computer and Information Systems Abstracts Academic</collection><collection>Computer and Information Systems Abstracts Professional</collection><jtitle>Behaviour & information technology</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Qu, Jianhong</au><au>Zhou, Ronggang</au><au>Chen, Zhe</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>The effect of personal pronouns on users and the social role of conversational agents</atitle><jtitle>Behaviour & information technology</jtitle><date>2022-12-10</date><risdate>2022</risdate><volume>41</volume><issue>16</issue><spage>3470</spage><epage>3486</epage><pages>3470-3486</pages><issn>0144-929X</issn><eissn>1362-3001</eissn><abstract>There is a growing tendency for users to expect conversational agents (CAs) to recognise social cues and follow interpersonal communication principles to enhance their subjective evaluation. Therefore, this paper studies how personal pronouns should be used by CAs in response to users. We conducted a 3 (CAs' personal pronoun) × 3 (users' personal pronoun) × 2 (participants'gender) mixed design. this study used mixed methods based on an experimental design, including ratings, forced choices and interviews, for mutual confirmation. The findings indicate that first, users prefer that CAs use second-person pronouns. Second, there is also turn-taking and convergence tendency between users and CAs in personal pronoun use. Third, there are gender differences in personal pronoun preferences and relationship positions toward CAs. These results can inform personalised voice interaction and humanlike design and help build closer relationships between users and CAs in future human-computer interactions.</abstract><cop>London</cop><pub>Taylor & Francis</pub><doi>10.1080/0144929X.2021.1999500</doi><tpages>17</tpages></addata></record> |
fulltext | fulltext |
identifier | ISSN: 0144-929X |
ispartof | Behaviour & information technology, 2022-12, Vol.41 (16), p.3470-3486 |
issn | 0144-929X 1362-3001 |
language | eng |
recordid | cdi_crossref_primary_10_1080_0144929X_2021_1999500 |
source | Business Source Ultimate; Library & Information Science Abstracts (LISA); Taylor and Francis Science and Technology Collection |
subjects | Chatbots conversational agent Design of experiments Gender aspects Personal communication Personal pronoun social interaction social role Voice communication |
title | The effect of personal pronouns on users and the social role of conversational agents |
url | http://sfxeu10.hosted.exlibrisgroup.com/loughborough?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2024-09-22T09%3A28%3A37IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_cross&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=The%20effect%20of%20personal%20pronouns%20on%20users%20and%20the%20social%20role%20of%20conversational%20agents&rft.jtitle=Behaviour%20&%20information%20technology&rft.au=Qu,%20Jianhong&rft.date=2022-12-10&rft.volume=41&rft.issue=16&rft.spage=3470&rft.epage=3486&rft.pages=3470-3486&rft.issn=0144-929X&rft.eissn=1362-3001&rft_id=info:doi/10.1080/0144929X.2021.1999500&rft_dat=%3Cproquest_cross%3E2759438739%3C/proquest_cross%3E%3Cgrp_id%3Ecdi_FETCH-LOGICAL-c268t-8f57a16b16c4e1a4d434aff2abd00118aed8a96c845ea40b0fa1a361b480e7303%3C/grp_id%3E%3Coa%3E%3C/oa%3E%3Curl%3E%3C/url%3E&rft_id=info:oai/&rft_pqid=2759438739&rft_id=info:pmid/&rfr_iscdi=true |